Frequently asked questions

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We accept most private health insurance plans (including UnitedHealthcare, Aetna, Blue Cross/Blue Shield, Healthlink, and Cigna) and Tricare.  We are no longer accepting new patients with Illinois Medicaid.  

“FAAP” stands for Fellow of the American Academy of Pediatrics and indicates that both Dr. Johnston and Dr. Ponciroli are Board Certified in General Pediatrics.   Board certification is a voluntary process that goes above and beyond state licensing requirements for practicing medicine. It is an ongoing commitment by a physician to continually expand their knowledge in a medical specialty like pediatrics. Once pediatricians are certified, they must continue to demonstrate learning through a formal Maintenance of Certification program if they want to remain certified. Therefore, not all pediatricians are board certified.

     Pediatricians know about the diseases, symptoms and developmental standards that are specific to children from birth, through adolescence and into adulthood. Maintaining good health -- and addressing the illnesses and conditions that threaten health -- often is not the same in children as in adults. Board certified pediatricians demonstrate their participation in ongoing learning and show how they can apply quality improvement in the care of their patients.

     There is value, not only in seeing a physician who understands the medical needs of infants, children and adolescents, but who also becomes familiar with your child’s growth, development and health patterns and with your concerns as a parent. The long-lasting relationship that develops between your child and her or his pediatrician is an important component of your child’s care and wellness.

Yes.  Prenatal visits are an excellent opportunity to meet with our pediatricians, ask questions, and see our office.  You can call to request an appointment.

Registration can be done on a mobile device, but it is easier if done on a computer.

If you have more than one child, each child will need to be registered separately. 

• Click Sign up.
• IMPORTANT!!!!! Under “Who will use this account” check Patient’s family member.
• Enter in your child’s information. You can use a parent’s email address. Phone can be a home line or a cell phone. Make sure to use parentheses with your number.
• Click Continue and the next page will send you a verification link to the email address or phone number listed.
• After verification, create your account password.
• Enter in parent’s information. (In order to link accounts, this must be the same information for all registered children.)
• You have created your child’s account. 

We recommend completing 3 tasks in your child’s account.

1. Click on the Upper Right Dropdown Box (next to your child’s name) and select My Profile. Verify all information is correct and add/edit any entries.
2. Click on My Health on the left side. Click on Medical Forms on the top. Review the New Patient Packet. 
3. Then click and review the Acknowledgment of Office Documents. Enter you name in the box at the bottom of the form to E-sign the document

IF YOU HAVE MORE THAN ONE CHILD PLEASE READ CAREFULLY

• Log Out of your first child’s account 
• Follow the same directions, starting with clicking Sign up.  
• DON’T FORGET to check Patient's Family Member for the other kids.
• Enter in the same e-mail address for all children
• After signing up all your children, you should be able to switch between accounts by clicking the Upper Right Dropdown Box. If you cannot see all your kids, don’t worry, they were registered, however, they likely were not linked to the same portal account. We will take care of this when you call to schedule your first appointment with any of your kids.